They can create and deactivate accounts, assign companies and ports, correct attendance, decide leave, and manage tasks for your organisation.
Anything that needs access below the application layer, or a question about how the service handles data.
There is no ticket portal and no phone line to keep you waiting on hold. Send email and it reaches the people who operate the application.
These account for most of the messages that arrive, and each has a self-service answer.
Open your profile and confirm the email address on the account is current and yours, then check Spam. Mail arrives from a dedicated sender address, and a brand-new sending account can be filtered on first contact.
Access is granted per company. If a site is missing from your view, your administrator needs to add it to your profile — the application will not infer it.
Use the reset flow on the sign-in page. If it is not reaching you, the address on your account is likely out of date, which is an administrator fix.
Send it to the address above with a one-line description and we will either fix it or tell you exactly which administrator can.
